In-home support
Set-up, troubleshooting and hands-on help with your computer, phone, tablet, printer or smart TV.
- Service in French & English
- Free printed guides
- No jargon, no judgement
- 263-376-4492
Sound familiar?
Tell me what’s bothering you. We’ll take it from there.
Pick the one that sounds most like you.
“I got a text about a package or bill I don’t recognize.”
Here’s how we’d handle it
- We look at the message together — no clicking, no panic.
- I point out the tell-tale signs, so you can spot the next one yourself.
- We block the sender, report it, and check that nothing else was touched.
You’ll leave with a one-page “Is it a scam?” checklist.
“I think someone got into my account.”
Here’s how we’d handle it
- First we calm things down and lock the account: new password, unknown devices signed out.
- We check your email, banking alerts and linked apps for anything unusual.
- We turn on two-step verification so it doesn’t happen again.
You’ll leave with a recovery plan written in plain language.
“I have a new phone and can’t find anything.”
Here’s how we’d handle it
- We move your contacts, photos and apps over from the old device.
- I set up the screen, text size and sounds the way you like them.
- We practise the five things you do most, until they feel natural.
You’ll leave with a custom cheat sheet for your phone.
“My family sends photos I can’t open.”
Here’s how we’d handle it
- We figure out where they come from — text, email, WhatsApp or Facebook.
- I set up simple shortcuts to view, save and share them.
- With your permission, I coordinate with family so everyone’s on the same page.
You’ll leave with step-by-step notes, with pictures.
“I have too many passwords to remember.”
Here’s how we’d handle it
- We gather your accounts in one safe place — goodbye, sticky notes.
- I set up a password manager and show you how to use it.
- We replace weak or reused passwords with strong ones.
You’ll leave with one password to remember instead of fifty.
“I need a new computer but don’t know what to buy.”
Here’s how we’d handle it
- We talk about what you actually use it for — not what the store wants to sell.
- I give you honest, brand-neutral recommendations at a few budgets.
- Once it’s bought, I can set it up and move everything over.
You’ll leave with a short list you can take to the store.
Remote help
Once remote assistance is installed, I can see your screen — only when you allow it — and fix things on the spot.
Security sweeps
A full check-up of your devices and accounts: updates, antivirus, passwords and scam protection.
Lessons & classes
One-on-one lessons on the device of your choice, or private classes for up to four people.
Honest buying advice
Brand-neutral advice on what to buy next — and what you don’t need at all.
Family coordination
A call with your adult children or caregivers, so everyone knows how to help.
How it works
Three simple steps. No pressure.
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Reach out
Call, email or fill out the form. Tell me what’s going on in your own words — there are no silly questions.
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I come to you
We meet at your home, or I connect remotely with your permission. We go at your pace, never mine.
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Keep the notes
Your training material is emailed to you free, and printed copies arrive within 48 hours of your first visit — also free.
Recommended
Where most people start
Tech Confidence Starter Kit
$249
Two unhurried hours at your home to secure your devices, learn what matters to you, and keep notes written just for you.
- 2 hours on-site
- Comprehensive security sweep
- Training on 2 devices
- Custom printed cheat sheet
- Follow-up email summary
My goal isn’t to do it for you forever. It’s to leave you happier, safer and more confident with technology than before I arrived.
Sarah-Elizabeth AlbrechtFounder, AmiSolutions
Read my story
For residences & community centres
Senior Shield Safety Series
Free weekly tech-safety seminars for your residents or members — on scams, fraud recovery and everyday devices, tailored to your group.
Discover Senior Shield
EN
Think it might be a scam?
- Stop. Don’t click, don’t pay, and never share a code.
- Hang up or close the message. It’s not rude — it’s smart.
- Call AmiSolutions: 263-376-4492
- Report fraud: Canadian Anti-Fraud Centre, 1-888-495-8501
AmiSolutions
Where I work
I come to you.
AmiSolutions has no storefront — visits happen in your home, across the South Shore and Greater Montreal. Remote sessions work from anywhere.
Not sure you’re in the area? Just ask.
- Montréal & Greater Montreal
- Longueuil
- Saint-Lambert
- Brossard
- Boucherville
- Saint-Hubert
- Greenfield Park
- La Prairie
- Candiac
- Saint-Bruno
- Sainte-Julie
- Varennes
- Chambly
- Châteauguay
Questions
Good questions, honest answers.
Do you work in French and English?
Yes. Service, lessons and printed material are all available in either language — whichever you’re most comfortable in.
Is remote help safe?
Yes. Remote software is installed with you, during a visit. I can only connect when you approve it, you can watch everything I do, and you can end the session at any time.
What should I prepare before a visit?
Just the devices you want help with, their chargers, and any passwords you can find. Can’t find them? Don’t worry — we’ll sort it out together.
Can my son or daughter book for me?
Of course. Family members often reach out first. The Peace of Mind package even includes a coordination call with a family member.
What if I’ve already been scammed?
Call right away. We’ll secure your accounts, contact your bank if needed and walk through the recovery steps together — calmly.
Do the Peace of Mind visits expire?
No. The two in-home visits included in Peace of Mind have no expiry date. Use them whenever you need them.
Let’s make technology feel friendly again.
Tell me what’s going on. I’ll get back to you personally.